Training

You deployed an excellent IT solution in your organization. You sunk a lot of cash into it. You firmly believe the new solution can accelerate your business growth. You were excited. Fast forward a few months, the usage is low. Your people are not excited. And you do not see the expected business results. You are puzzled. What went wrong? Classic organizational change issue?

To be successful in this initiative, clear communication on the importance of the solution, both to the organization and individual, customized training and on-going support are critical. Add to it a dose of curiosity in the minds of your people, you can transform into a self-exploring innovative organization.

Typically, there are 2 types of training needs:

Adhoc:

You have a specific training need, such as Cisco Voice and Unified Communications, Juniper Networks VPN implementation, Blue Coat Proxy Administration etc. We work closely with you to develop a training plan that includes training goals, objectives, number of days, on-site/off-site, and Key Performance Indicators (KPI) to measure performance improvements derived out of the training.

Post Implementation

When an Infrastructure project is delivered, your team need to be educated about the new solution, to help them adopt change and extract value for both personal and organizational growth. The team could be a cross-section of your organization that is impacted due to the implementation. So, we develop a customized training program catering to each group (as listed below) and help them to adopt the new solution faster and better.

And, your training needs will be customized as per the roles & responsibilities of your team that typically fall under any of the following categories.

  End Users: Your front-line team comprising the main users of your IT assets such as VOIP and Computing devices

  Power Users: Your ‘advanced’ end users, who act as Functional Contact Points for specific services such as Helpdesk, Business Analysis etc

  System Specialists: Comprises of System Administrators, Network Engineers, Application and Database professionals

  IT Line Managers: Your Managers who oversee IT Service Desk, Compliance, Quality and security procedures

We have trained some of your peers at the following organizations on various aspects of IT Infrastructure to extract more value from their IT investments.