Remote Hands and
Smart Hands Services

Smart Hands services take issue for each colocation facility. To administer you a short plan, here are a number of the services that cover:

• Provide on-site/off-site technical support
• Configuration of the firewall
• Complex cable configurations
• Placement device management
• Test devices and fix errors
• Rack and stacking services
• Assemble, install and maintain cabling.
• Interface card removal, installation, and configuration
• Setting up and Maintaining Backups
• Install, replace or uninstall , like a router, switch card, disk drive, memory, etc.
• Take inventory, recording digitally, and serial numbers.
• Detect and answer threats
• Moving instrumentation
• Operating system and server installation
• Perform an power cycle a router, server, or switch; soft-boot a server.
• On-site and off-site technical support and troubleshooting
• Remote server restarts
• Cloud cross-connect

Remote hands are a progression of on-site, actual IT management and maintenance services given by datacentres and colocation suppliers.

• Moving or securing network cables
• Cabling and wiring
• Network router and switch configuration
• Server refreshes and reboots
• Hardware and software replacement or installation
• Media Management
• Inventory management and labelling
• Shipping and receiving requests
• Verify equipment performance
• Audits